Partner Support Specialist For Uber Shuttle

**About the Role**
We're looking for a highly motivated **Premium Support Specialist** to join the **High Capacity Vehicles (HCV)** team in LATAM.
This role is the voice and face of Uber Shuttle for our Fleet Partners and Merchants.
You'll play a key part in onboarding, support, education, and day-to-day operational excellence.
As a critical link between internal teams and external partners, you'll help ensure our services run smoothly and our clients receive best-in-class support.
**What You'll Do**
- Be the primary point of contact for Fleet Partners and Merchants, building strong, trust-based relationships.
- Execute day-to-day client operational support, including trip queries, live monitoring, pre-trip checks, and back-office issue resolution.
- Onboard and educate new clients and partners on Uber Shuttle operations, systems, and policies.
- Monitor real-time fleet operations and proactively resolve incidents to minimize disruption.
- Par...