Found Description
About the Company
Founded in 2015, Phil is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. Phil’s B2B2C platform provides an end-to-end prescription management and delivery service.
Responsibilities
- Foster a high-performing partner network by discussing performance trends and turnaround times
- Review and respond to internal escalation requests in a timely and accurate manner
- Perform data entry and process requests for regional partners
- Contact partners to resolve issues impacting client, patient, or partner experiences
- Conduct investigative tasks to support monthly financial reconciliations for partner pharmacies
- Review script-level issues to ensure proper processes were followed
- Triage, resolve, and respond to order-related escalations
- Identify errors and tak...