Found Description
Responsibilities
As part of our service delivery team, you’ll help our transit agency partners get the most out of our partnership – responding to agency comments and concerns and suggestions, and championing their voice within Transit. In a single week, you’ll troubleshoot GTFS data bugs, put out digital fires whenever a system is snagged by disruptions, and be the liaison between agencies and Transit for all sorts of issues. From the most basic feature to tap‑reducing tips for inquisitive superusers. You’ll be on the phones, on the emails, and sometimes on the planes (for occasional conferences) to build and maintain close relationships with agency partners and across different Transit teams.
Once a partnership launches, you’ll own the relationship with the respective agencies and mobility partners. You’ll be their first line of defense for issues, their trusted confidant for feature requests, questions, and concerns, and partnership improvements. You’ll use r...