Partner Account Operation Manager (PAOM)

This role is responsible for managing operational business relationships with accounts, optimizing strategies, and serving as a point of contact for customers/partners for operational issues. The role participates in contract negotiations, works towards process improvements while supporting project/account teams, and identifies risks and challenges. The role gathers customer feedback, manages records of customer interactions, and prepares reports for senior management.

Responsibilities

• Manages the operational business relationship with mid-sized to large accounts while supporting project and account teams in designing customer solutions and optimizing operational processes.
• Analyzes account financials to develop financial strategies to maximize profitability and ROI for both the organization and the customer.
• Acts as a point of contact for customers and/or partners for operational issues, concerns, and escalations.
• Identifies ...