Found Description
Are you looking for an opportunity to join a highly-regarded IT development firm?
**What You'll Do**
- Documenting all correspondence, research, internal inquiries, and pertinent information in our ticketing system for Latin American Dealers.
- Communicating efficiently with other staff as needed to handle requests from Latin American customers.
- Utilizing internal systems to further education as well as attempt to replicate the software behavior that the customer may experience.
- Engaging team members for assistance and escalating to management when necessary.
- Working daily with customers to provide them with information on the scope of support and training regarding the products and services to ensure their satisfaction.
- Ability to travel once a month to provide support and training services to the client in Mexico City.
- Providing written translation between Spanish and English for all the above communications with the customer.
**What You Have**
**What You'll Do**
- Documenting all correspondence, research, internal inquiries, and pertinent information in our ticketing system for Latin American Dealers.
- Communicating efficiently with other staff as needed to handle requests from Latin American customers.
- Utilizing internal systems to further education as well as attempt to replicate the software behavior that the customer may experience.
- Engaging team members for assistance and escalating to management when necessary.
- Working daily with customers to provide them with information on the scope of support and training regarding the products and services to ensure their satisfaction.
- Ability to travel once a month to provide support and training services to the client in Mexico City.
- Providing written translation between Spanish and English for all the above communications with the customer.
**What You Have**
Ready to Apply?
Submit your application for Part Time Customer Support Representative at Webcreek
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