Found Description
Join Moby, a leading fibre optic telecommunications provider, as a part time Customer Support Representative. Deliver exceptional service during evening shifts while addressing technical and billing inquiries.
As part of the Customer Experience team in Calgary, AB, this role offers opportunities for those with a passion for technology and customer support. You will engage directly with customers, providing Tier 1 support for Internet, TV, and Phone services, with a strong focus on problem resolution and customer satisfaction. This role is vital for reducing escalations and enhancing overall operational efficiency.
Key Responsibilities:
• Handle inbound inquiries via phone, email, and chat
• Provide Tier 1 support for technical and billing issues
• Troubleshoot common customer concerns effectively
• Log and update tickets accurately in the CRM
• Collaborate with other teams for issue resolution
Requirements:
• 1+...
As part of the Customer Experience team in Calgary, AB, this role offers opportunities for those with a passion for technology and customer support. You will engage directly with customers, providing Tier 1 support for Internet, TV, and Phone services, with a strong focus on problem resolution and customer satisfaction. This role is vital for reducing escalations and enhancing overall operational efficiency.
Key Responsibilities:
• Handle inbound inquiries via phone, email, and chat
• Provide Tier 1 support for technical and billing issues
• Troubleshoot common customer concerns effectively
• Log and update tickets accurately in the CRM
• Collaborate with other teams for issue resolution
Requirements:
• 1+...
Ready to Apply?
Submit your application for Part Time Customer Support Representative at Moby at Moby Business
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