Pan India Service Head (Mumbai Based)

Key Responsibilities

1. Service Operations Management

• Lead end-to-end after-sales service operations across India.

• Ensure timely resolution of customer complaints and breakdown calls.

• Drive adherence to service SLAs and TAT commitments.

2. Preventive Maintenance Program

• Design and implement preventive maintenance programs.

• Ensure compliance with preventive maintenance schedules.

• Improve equipment uptime and reliability.

3. Breakdown Service Management

• Ensure rapid deployment of service engineers.

• Analyze root causes of failures and implement CAPA.

4. Service Network Development

• Build and manage a robust service partner network across India.

• Conduct audits and performance reviews.

5. Customer Experience & Satisfaction
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