PAC Consultant

What you’ll need to bring to the role

• Experience in a fast‑paced customer service environment, demonstrating the ability to handle a large volume of enquiries efficiently.
• Strong understanding of privacy legislation and industry regulations, with the ability to educate consumers on these topics. (Desired but not essential)
• Excellent verbal and written communication skills, capable of composing professional email correspondence and managing complex phone enquiries.
• Demonstrated problem‑solving and analytical skills, with a track record of resolving consumer issues effectively and efficiently.
• Experience in performing various administrative tasks, including processing consumer report requests, amendments, and liaising with third‑party agencies.

What you’ll be doing

• Manage Consumer Enquiries: Handle day‑to‑day case and call management for consumer enquiries, providing accurate information and solutions whi...