Outbound Sales Representative (SOLAR- B2C)

Location: San Fernando, PH

Outbound Sales Representative

MCI is a tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud solutions across industries. The Outbound Sales Representative will connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences.

Key Responsibilities

• Make outbound and receive inbound calls in a professional and courteous manner.
• Educate customers on products and services, identifying upsell opportunities.
• Understand customer needs and recommend tailored solutions.
• Use internal systems to manage accounts and process orders accurately.
• Research and resolve customer issues, coordinating with other departments as needed.
• Follow scripts, policies, and procedures to ensure consistency and compliance.
• Maintain accurate records and ...