Found Description
Job Overview
MCI is a leading tech-enabled business services company with a strong call center footprint across multiple countries. We offer customer experience, business process outsourcing, and cloud technology solutions to a wide range of industries. We are seeking an Outbound Sales Representative to support exciting projects for high-profile brands.
Responsibilities
- Make outbound and receive inbound calls in a professional and courteous manner
- Educate customers on products and services, identifying upsell opportunities
- Understand customer needs and recommend tailored solutions
- Use internal systems to manage accounts and process orders accurately
- Research and resolve customer issues, coordinating with other departments as needed
- Follow scripts, policies, and procedures to ensure consistency and compliance
- Maintain accurate records and safeguard customer information
- Escalate ...