OTC Delivery Operations Manager — Lead & Optimize

Role Summary

The Delivery Operations Associate Manager is responsible for leading and ensuring the effective end‑to‑end execution of Order to Cash (OTC) processes, combining strong operational expertise, team leadership, and a client‑delivery focus.
This role involves managing small to mid‑sized teams, solving moderately complex problems, ensuring SLA compliance , and actively participating in continuous improvement and process transformation initiatives .

What will you do in this role?

You will be aligned with the Finance Operations vertical, contributing to financial outcomes through:

• End‑to‑end management of the Order to Cash process, including:
  • Order Management
  • Credit Management
  • Billing / Invoicing
  • Cash Application
  • Collections
  • Customer Master
• Analysis of operational data, reconciliations, and financial reporting.
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