Found Description
**About the Role**:
As a Reservations Specialist, you’ll play a key role in supporting reservations across third-party booking platforms (Airbnb, Vrbo, Expedia, Marriott, and others). This role is perfect for someone highly organized, thrives in a fast-paced environment, and takes ownership of new challenges. You’ll work closely with our team
**What You’ll Do**:
- Create, manage, and monitor reservations on OTA platforms (Airbnb, Vrbo, Marriott, etc.).
- Respond promptly and professionally to guest inquiries across multiple platforms.
- Oversee guest check-ins, follow-ups, and last-minute reservation needs.
- Track and reconcile payments, refunds, appeasements, and special requests for OTA guests.
- Provide inbound and outbound support to ensure a seamless guest experience.
- Identify and escalate OTA platform issues or policy changes, offering feedback to internal teams.
- Collaborate on cross-functional projects to improve OTA operations and guest satisfact...
As a Reservations Specialist, you’ll play a key role in supporting reservations across third-party booking platforms (Airbnb, Vrbo, Expedia, Marriott, and others). This role is perfect for someone highly organized, thrives in a fast-paced environment, and takes ownership of new challenges. You’ll work closely with our team
**What You’ll Do**:
- Create, manage, and monitor reservations on OTA platforms (Airbnb, Vrbo, Marriott, etc.).
- Respond promptly and professionally to guest inquiries across multiple platforms.
- Oversee guest check-ins, follow-ups, and last-minute reservation needs.
- Track and reconcile payments, refunds, appeasements, and special requests for OTA guests.
- Provide inbound and outbound support to ensure a seamless guest experience.
- Identify and escalate OTA platform issues or policy changes, offering feedback to internal teams.
- Collaborate on cross-functional projects to improve OTA operations and guest satisfact...