Found Description
Ordering Specialist
Location: 6750 Building, Makati City, Philippines.
Responsibilities
- Responds and manages stakeholders needs from North America including order entry & monitoring, billing, payment processing, and account administration.
- Interprets, coordinates, and resolves consumer concerns and opens a formal case for complaints requiring an investigation and/or research, applying appropriate judgment to properly manage cases and determine the most suitable actions needed to achieve the optimal case cycle time and customer satisfaction.
- Articulates case symptoms, issues, and case resolutions by updating the case management system and customer notes within developed guidelines.
- Performs the reporting requirements, as applicable.
- Engages with other Service Centers, as deemed appropriate.
Qualifications
- Bachelor’s degree in business or related course.
- Excellent written and verb...