Order Management Specialist

Responsibilities

• Manage queues and cases (customer orders and inquiries) from Salesforce.com
• Answer customer inquiries completely and accurately
• Accurately enter orders manually into SAP
• Ensure that electronic orders flow into the system as intended
• Resolve order conflicts (pricing, terms, products) and monitor orders through shipment
• Ensure order fulfillment (stock availability, order status, document requests, etc.)
• Correct EDI or electronic order errors to root cause
• Handle complex customers and critical tasks that require collaboration between multiple departments
• Handle simple claims such as under‑shipping, over‑shipping, and customer errors that require straightforward credit/debit or return
• Handle more complex claims such as annual returns and freight claims
• Work with Accounts Receivable to handle order‑management related residuals/deductions
• Answer...