Found Description
Compensation & Schedule
Salary: $62,500–$72,500 (based on experience) + performance bonuses
Schedule: Monday to Friday | 8:00 AM – 5:00 PM
Job Description
This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment.
Key Responsibilities
- Processing and managing customer orders (phone, email, online systems)
- Answering product availability questions and proposing alternatives as needed
- Following up on open orders and resolving issues proactively
- Taking ...