Order Management Specialist

Cognex

Guadalajara, Jalisco, Mexico Full time June 11, 2026

Found Description

Job Description

Essential Functions:

Process email Purchase Orders from end users through Salesforce and SAP

Retrieve orders from partner portal and process into SAP

Verify pricing against customer contract or approved discount matrix

Verify availability of product

Coordinate with Purchasing to determine lead times when supply is not available

Exercise discretion to prioritize product allocations when supply is not available

Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales

Process customer returns and credit note requests in a timely manner

Answer customer inquiries regarding order status, product availability, pricing, lead times and tracking numbers

Troubleshoot customer issues, responding in timely manner

Consistently review backlog to ensure compliance with company booking policy, including r...

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