Order Management Specialist (Ciudad Apodaca)

Order Management Specialist

Reporting Structure

This position reports to: Order Management Lead.

Your role and responsibilities

• Provide internal and external customer service, including technical support, order and payment-related assistance, and claims management.
• Coordinate with relevant functions to ensure complete case ownership.
• Showcase expertise by increasing customer satisfaction through appropriate solutions.
• Work model for the role: L-Hybrid.
• Contribute to the Electrification team and stakeholders.
• Ensure resolution of customer issues, including order, technical, and payment-related issues.
• Provide appropriate solutions for customer requests and coordinate with related teams to ensure complete handling, including order changes, completion, expediting requests, credit management, tracking and communication aspects, account blocking and suspension, etc.
• Collect and ...