order Management Officer

Job Duties

(1) Customer Contract Management

. Collect, bill and analyze meter readings from customers and systems. Communicate well with customers and handle data in MS Excel.

. Liaise with Service team, customers to schedule required service task and bill accordingly.

(2) Order Management

. Process regional customers order timely within the standard lead times, providing timely shipment schedule updates and attending to their queries, in order to ensure that our regional customers secure their sales in their respective territory timely.

. Work with Product and Area marketing teams on new product introduction planning.

(3) Enquiries, Complains & Returns

. Provide delightful service to our customers by attending and assisting customers on product procurement and processes related to complaints.

. Report timely to ME and Product HQ, where appropriate, for a quick resolution.

(4) Reporting...