Found Description
Order Management Manager
The Order Management Manager is responsible for leading the end-to-end order management process, ensuring accurate and timely processing of customer orders from receipt through fulfillment and invoicing. The role oversees a team responsible for order entry, order validation, customer communication, backlog management, and coordination with sales, logistics, planning, finance, and customer service teams to achieve service level targets and customer satisfaction.
Key Responsibilities
Order Management Operations
- Manage the complete order lifecycle from order receipt to fulfillment and invoicing.
- Ensure orders are processed accurately and within agreed service level agreements (SLAs).
- Monitor order backlog and proactively resolve order blocks, exceptions, and fulfillment issues.
- Oversee order prioritization and allocation activities during supply constraints.
- Ensure compliance...