Order Management Lead - Shared Services

Responsibilities

• Lead end-to-end order management operations, ensuring accuracy, efficiency, and service reliability
• Take ownership of stabilising and enhancing processes within a newly set-up shared services environment
• Manage order confirmations and system exceptions, ensuring timely resolution and minimal disruption
• Monitor daily operations, proactively addressing risks, bottlenecks, and urgent issues
• Act as the key coordination point between business, supply chain, and regional stakeholders
• Drive adherence to SOPs while contributing to process design, standardisation, and best practices
• Contribute to continuous improvement and transformation initiatives to scale operations effectively
• Support or participate in migration and knowledge transfer activities as part of the shared services setup

The Successful Applicant

• Minimum6‑8 years of experience in order manage...