Found Description
Company Description
Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia).
Job Description
- Manage queues and cases (customer orders and inquiries) from Salesforce.com.
- Answer customer inquiries completely and accurately.
- Accurately enter orders manually into SAP.
- Ensure that electronic orders flow into the system as intended.
- Resolve order conflicts (pricing, terms, products) and monitor orders through shipment.
- Ensure order fulfillment (stock availability, order status, document requests, etc.).
- Correct EDI or electronic order errors to root cause.
- Handle specialized customers and tasks with specific instructions and requirements.
- Handle simple claims such as undershipping, overshipping, and customer errors requiring straightforward credit/debit or return.
- Handle more ...