Found Description
As an **Order Management Agent**, you will be responsible for overseeing the entire order process — from placement to delivery — ensuring accuracy, timely execution, and customer satisfaction.This role plays a key part in managing purchase and sales orders in SAP, supporting billing and documentation processes, and collaborating with cross-functional teams to guarantee operational excellence.
**Main Responsibilities**:- Accurately enter, manage, and follow up on Purchase Orders (POs) and Sales Orders (SOs) in SAP.
- Act as the main point of contact for customers regarding order status, inquiries, and issue resolution.
- Coordinate with Sales, Logistics, and Finance teams to ensure accurate deliveries and invoicing.
- Support invoice issuance, resolve billing discrepancies, and maintain data integrity within ERP systems.
- Ensure all orders comply with company policies and procedures.
- Generate reports and analyses to identify process improvements and efficie...