Order Management Agent (Blended Account)

Overview

Order Management Agent (Blended Account) – CGI, Taguig, National Capital Region, Philippines.

Responsibilities

• Analyze customer data to provide the client with clean and commonly defined account structures.


• Contact customer for service validation and delivery as defined by stated quality KPI’s.


• Check tools to resolve non-match account creation requests.


• Go through workflows, define steps and make decisions.


• Able to meet or exceed agreed service level targets with the client.


• Timely and accurate management of assigned orders, including utilization of Order Management Tracker system.


• Effective escalation management.


• Call new clients and offer our assistance (Outbound).


• Ensuring a low cancellation rate.


• Adjust or upsell to their new broadband solution to ensure its ...