Oracle HCM Cloud Consultant (Málaga)

YOUR MISSIONS

1) AMS – Support & Continuous Improvement

• Handle L3 topics: analysis, troubleshooting, resolution, workaround definition and follow-up until stabilization.
• Drive service quality: SLAs, prioritization, KPIs, structured communication and risk management.
• Organize and secure deployments: releases to production, fixes, regression testing, documentation and knowledge transfer.
• Advise clients on adopting Oracle quarterly updates: impacts, trade‑offs and business value.

2) Lead / Coach – Team Reference

• Serve as a go‑to person for consultants: coaching, support on complex cases and skills development.
• Structure and maintain best practices: templates, guides, checklists, configuration/support standards and knowledge capitalization.
• Contribute to the operating model: coaching junior consultants, workload management and arbitration/prioritization.
• Help improve delivery meth...