Oracle Hcm Cloud Consultant (Madrid)

Senior Oracle HCM Cloud Consultant

YOUR MISSIONS

1. 1) AMS – Support & Continuous Improvement

   • Handle L3 topics: analysis, troubleshooting, resolution, workaround definition and follow‑up until stabilization.
   • Drive service quality: SLAs, prioritization, KPIs, structured communication and risk management.
   • Organize and secure deployments: releases to production, fixes, regression testing, documentation and knowledge transfer.
   • Advise clients on adopting Oracle quarterly updates: impacts, trade‑offs and business value.

2. 2) Lead / Coach – Team Reference

   • Serve as a go‑to person for consultants: coaching, support on complex cases and skills development.
   • Structure and maintain best practices: templates, guides, checklists, configuration/support standards and knowledge capitalization.
   • Contribute to the operating model: coaching junior consultants, workload management and arbit...