Ops Support Rep Shipment Resolution

Overview

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Shift

Monday to Friday: 4:00pm to 7:00pm (15 hours/week)

Pay

$21.50 per hour

Location

38 Isnor Dr, Dartmouth, NS (Postal Code: B3B 1W3)

Responsibilities

• Contact customers or colleagues to obtain and enter package information or resolve delivery issues
• Scan, sort, and reorganize undelivered freight and process freight damages
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
• Inspect damaged packages
• Use computer applications (e.g., Salesforce) to track completed customer shipments and review and close case logs
• Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Experience

3 months experience in ...