Operations Training Specialist

Confidential Careers is seeking an Operations Trainer to equip agents with essential knowledge and skills. You will deliver engaging training sessions, oversee the onboarding of agents, and monitor their performance throughout training. This role involves adapting curricula to diverse learning styles and supporting transitions from classroom to on-the-job settings.

The ideal candidate should possess a background in Education, Psychology, or Business Administration, alongside 2+ years of experience in customer service. Strong presentation and public speaking skills are essential.