Operations trainer: skills, coaching & impact

Operations Trainer

The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.

Key Responsibilities Training Delivery Conduct new starter training as well as refresher, up‑skilling and cross‑skilling training. Assessment Assessments must be completed for all training events. Remedial support must be provided to all delegates prior to re‑assessment. Administration Capture learner records in line with administrative requirements, e.g. Complete Annual Training Reports, delegate attendance registers, and update operational skills matrix. Qualifications Grade 12 / Matric Tertiary qualification in training and development would be beneficial Train the trainer experience Experience Required 3+ years’ experience in a Call Center environment will be an advantage 1+ years’ experience in Learning & Development Training, coaching and mentoring experience Computer literacy at intermediate level (MS Office) Kn...