Operations Trainer - Automotive Contact Centre

Main Purpose

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.

Key Responsibilities

• Training Delivery
• Conduct new starter training as well as refresher, up-skilling and cross skilling training.
• Assessment
• Assessments must be completed for all training events.
• Remedial support must be provided to all delegates prior to re-assessment.
• Administration
• Capture learner records in line with Ucademy requirements:
• Complete Annual Training Reports;
• Complete delegate attendance registers;
• Update operational skills matrix.

Qualifications

• Grade 12/Matric
• Tertiary qualification in training and development would be beneficial

Experience Required

• 2+ years’ experience in Learning & Development
• Previous experience in an Automotive Role w...