Operations trainer - automotive contact centre

Main Purpose

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.

Key Responsibilities Training Delivery Conduct new starter training as well as refresher, up-skilling and cross skilling training. Assessment Assessments must be completed for all training events. Remedial support must be provided to all delegates prior to re-assessment. Administration Capture learner records in line with Ucademy requirements: Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills matrix. Qualifications Grade 12/Matric Tertiary qualification in training and development would be beneficial Experience Required 2+ years’ experience in Learning & Development Previous experience in an Automotive Role will be beneficial Training, coaching and mentoring experience Computer literacy at intermediate level (MS Office) Knowledge, Skills and Attributes Required High proficiency in delive...