Found Description
Boost your career at Accenture as an Operations Technology Service Coordinator in Saskatoon. Provide essential L1 support in a mining Integrated Operations Center, prioritize safety and optimize production.
This role focuses on monitoring alarms and incidents while ensuring compliance with SLAs in a dynamic control room environment. Collaborate with multiple teams, performing triage, incident management, and maintaining shift logs to drive efficient operations. You will execute routine tasks under supervision, contributing to a culture of innovation and safety.
Key Responsibilities:
• Monitor OT dashboards and service health indicators
• Acknowledge and classify alarms based on impact
• Perform L1 triage using established runbooks
• Create and manage incident tickets for clear resolution
• Execute standard maintenance tasks following protocols
Requirements:
• Diploma or degree in relevant field
• 1+ years in control room or IT/OT support
• Basic network...
This role focuses on monitoring alarms and incidents while ensuring compliance with SLAs in a dynamic control room environment. Collaborate with multiple teams, performing triage, incident management, and maintaining shift logs to drive efficient operations. You will execute routine tasks under supervision, contributing to a culture of innovation and safety.
Key Responsibilities:
• Monitor OT dashboards and service health indicators
• Acknowledge and classify alarms based on impact
• Perform L1 triage using established runbooks
• Create and manage incident tickets for clear resolution
• Execute standard maintenance tasks following protocols
Requirements:
• Diploma or degree in relevant field
• 1+ years in control room or IT/OT support
• Basic network...
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