Found Description
Qualifications:
- Knowledge of Life insurance/Annuity /Group pension products is desired
- Proven experience as a Team Lead/Supervisor in a BPO set-up
- Demonstrated leadership ability and excellent people management skills.
- Knowledge and experience in organizational effectiveness and operations management implementing best practices.
Job Description:
- Coordination and Supervision - Coordinate, manage and monitor the workings of various teams.
- Driving team performance, KPI management, reporting, taking resource decisions, absenteeism.
- Handle day-to-day operations with a focus on performance, quality, analysis, coaching & recognition.
- Responsible for leading, motivating & retaining a team of professionals with accountability in all Service Delivery parameters.