Found Description
eClerx is seeking an experienced Operations Team Lead to lead and develop high-performing teams within an Inbound Voice Program . The ideal candidate will have a strong background in US Telecom and Cable accounts , with proven experience driving customer satisfaction, sales performance, and operational excellence. This role requires a leader who can effectively balance customer experience metrics, upselling objectives, and team performance management.
Key Responsibilities:
Team Leadership & People Management
- Lead, coach, and develop a team of customer service and sales representatives
- Conduct regular performance reviews, coaching sessions, and development discussions
- Drive employee engagement, attendance, productivity, and overall team performance
- Create action plans to address performance gaps and improve team effectiveness
- Manage ...