Operations Team Lead - KPI Coach (Call Center)

Convergys is looking for a Team Leader for Operations in Bogotá to supervise call center associates. The role requires strong coaching skills and the ability to meet performance metrics while fostering a communicative team environment.

The ideal candidate has an Associate's degree and 2–4 years of relevant experience, demonstrating strong communication skills and the ability to lead effectively under pressure. Full-time, flexible scheduling is required.