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About BDO
BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.
Job Summary
The Operations Team Lead provides leadership, oversight, and operational direction to the TBG/COG Systems Support team to ensure stable, efficient, and compliant day‑to‑day operations of assigned platforms. The role is responsible for supervising Operations Officers, overseeing system monitoring and maintenance activities, managing production issues and escalations, supporting system projects and enhancements, and coordinating with internal Bank units and external vendors. Serves as the primary escalation point for operational concerns, ensures adherence to service levels and governance requirements, and supports the Team Head in ...