Operations team lead | coaching & floor support

Teleperformance is seeking a Team Leader in Cape Town to provide support and guidance to newly trained advisors. This role includes evaluating advisor performance, managing escalations, and ensuring high-quality service delivery. The ideal candidate will have a minimum of 2-3 years in a similar position, excellent interpersonal skills, and a commitment to continuous improvement. Proficiency in Microsoft Excel and experience in a sales environment are essential. The job offers a collaborative work culture.
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