Operations Support System Engineer

Medicaidsoft is a software platform designed for managing long‑term care Medicaid applications, streamlining intake, eligibility assessment, document collection, and state form completion into a seamless workflow.

Role Description: Remote, full‑time Operations Support System Engineer responsible for troubleshooting system issues, maintaining network operations, and providing technical support to customers and internal teams. Additional duties include system administration activities, managing Network Management Systems (NMS) to ensure optimal performance and reliability, and collaborating across teams.

• Investigate and resolve system and network issues efficiently.
• Configure, monitor, and maintain NMS.
• Perform system administration tasks: maintenance, upgrades, and security implementations.
• Provide technical support to customers and internal teams.
• Document and communicate issues and resolutions.