Operations Support Officer

The main goal of this position is to provide operational support by processing requests, maintaining records, updating systems, and delivering high-quality service to the business.

Key Responsibilities

• Process requests according to business requirements.
• Create and update records in underwriting, workflow, and financial systems.
• Prepare and send policy documents and wordings as requested.
• Handle midterm transactions, including endorsements, cancellations, reversals, and rebookings.
• Respond to business queries and provide required information to progress requests.
• File completed transactions in the appropriate system.
• Support additional tasks such as certificate issuance, claims experience, letter of authority processing, and broker transfers.
• Assist with urgent requests and complete work within required timelines.
• Attend training and complete required certifications.
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