Operations Support Manager at Rogers

Elevate operational excellence with Rogers as a Manager, Operations Support. Lead national strategies to drive KPI achievement and enhance the customer experience across the Call Centre operations.
As part of Rogers' corporate team, this managerial role focuses on enabling effective execution of business priorities. You'll lead performance management, analyze data trends, and coordinate strategies that align operational delivery with organizational goals. Your leadership will directly impact efficiency, consistency, and sustainable performance across multiple locations in Canada.
Key Responsibilities:
• Lead national operations support strategies to meet business KPIs
• Oversee performance management and operational reporting processes
• Translate strategic direction into actionable plans for teams
• Identify performance gaps and lead improvement initiatives
• Support demand forecasting and resource optimization
Requirements:
• Strong planning and problem-sol...