Operations Support (Guadalajara)

Company InformationPanorama Mortgage Group Mission is To Be The Industry Leading Mortgage Platform.We empower mortgage professionals and brands through our strategic focus and determination in having the industry's lowest cost to manufacture a loan.Job SummaryWill provide support in areas such as collections, customer service, research and loan delivery.Also responsible for assisting investors with any interim servicing related issues.Responsibilities- Handle incoming phone calls from borrowers, Title Companies, Correspondents, Attorney's offices, originating banks, etc. in a timely manner, addressing the callers concerns and following through with a call back if the issue needs further research- Generate and send out Hello Letters on newly purchased loans.
- Generate and send out Insurance Letters on newly purchased loans.
- Research daily/monthly sub servicer reporting to assure PMI/Taxes/Insurance is being paid timely on escrowed accounts.
- Review Parcel Report of lo...