Operations Support Engineer

Responsibilities

• Monitor and analyse the current state of various product runtime environments, including production and non-production, to ensure optimal system performance. Develop data-driven strategies for continuous improvement and work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
• Manage application and security incidents, perform problem determination, and work with various internal teams and vendors to resolve issues promptly in order to meet SLAs. Provide reporting and escalate matters to higher management or the incident committee where necessary.
• Develop operations and process guides to ensure all aspects of operations are properly documented and compliant with audit requirements.
• Manage day-to-day operational activities, analyse statistics, prepare status and progress reports, and present findings to stakeholders and higher management.
• Manage an op...