Operations Support Engineer (Bogotá)

Purpose

Contributes to the overall success of the Emerging Technology & Platform Engineering department in GFRT, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Perform 24/6 batch monitoring and alerting.
• SLA monitoring and alerting.
• Perform incident gathering and resolution. And escalates them to the proper level 2 support team when needed.
• Document and maintain operational procedures and processes.
• Create/maintain operational dashboard, and or metrics.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day acti...