Operations Support - Content Moderation Account (Talent Pooling)

YOUR NEXT CAREER MOVE STARTS HERE!

Alorica is preparing in expanding our Content Moderation Team!

We're looking for passionate and experienced professionals to join our growing team!

1.Sr. Operations Manager

Responsibilities:

• Oversee the day-to-day operations of the contact centre, including workforce planning, resource allocation, and performance management
• Develop and implement strategies to improve operational efficiency, productivity, and customer satisfaction
• Lead and motivate a team of team leaders, supervisors, and agents, providing coaching, training, and support
• Has client interaction experience, including managing client relationships, participating in business reviews, and addressing operational concerns to ensure client satisfaction.

Qualifications:

• Minimum 5 years of experience in a senior operation...