Found Description
Overview
The core mission of the Operation Support Associate is to provide helpful information, answer questions, and respond to client’s complaints. The main goal is to act as a frontline and offer proactive assistance to the customer in a timely manner.
Responsibilities
- Responding promptly to client inquiries
- Communicating with clients through various channels
- Acknowledging and resolving client’s complaints
- Possessing a thorough knowledge of our products
- Documenting all client interactions, transactions, comments and complaints according to standard operating procedures
- Communicating and coordinating with colleagues as necessary
- Escalating concerns through known escalation paths
- Providing feedback on the efficiency of the client service process
- Ensure client satisfaction and provide professional client support
- Assist with merchant technical integration