Operations Support Agent (Santiago)

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

Lead or senior levels of these positions may:

• Handle escalated or more complex issues
• Coordinate team activities or those of agency contract staff
• Support supervisor or manager activities
• Support the design, review and implementation of processes and procedure

General job description

Under general supervision completes the following activities:

• Receipt, release and shipment of cargo
• Provide support in the definition, review, implementation and improvement of organizational processes, operational flows and performance indicators of the sector
• Issui...