Operations Supervisor with Client Focus

Drive operational excellence as an Operations Supervisor at GS, overseeing metrics and performance standards. Leverage your expertise to enhance client interactions and service delivery.
As an Operations Supervisor at GS, you will utilize your leadership skills to manage operations metrics and ensure optimal performance. This role demands a proactive approach, requiring you to be the main liaison for Operation Analysts and stakeholders. Your strong problem-solving and project management skills will be crucial in addressing performance variations and delivering outstanding results.
Key Responsibilities:
• Manage operations metrics to meet set objectives
• Evaluate and address performance standard variations
• Serve as primary contact for analysts and stakeholders
• Facilitate client refresh meetings discussing priorities
• Provide accurate SLA reporting using Power BI and SharePoint
Requirements:
• Minimum 3 years in Health & Welfare Benefit administration
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