Operations Supervisor

Responsibilities

• Help the Head of Operations with proper evaluation of team members.
• Serve as Backup of the Head of Operations as required.
• Act as first escalation for concerns/issues in any transactions.
• Submit reports to the Head of Operations as required.
• Receive shipping orders from Principal/Shipper/Supplier and complete Job Instructions from the Sales Department.
• Ensure quotation and buying rates are clear (review by the CS team).
• Send pre-advise to consignors/Principals (vessel details, document confirmation).
• Create jobs in the TMS for shipments involving parties connected via EDI or not; accept EDI from overseas office.
• Arrange pickup/truck delivery: place booking request in RA1, send request via email, print cargo pick‑up and delivery instructions form, keep it in the job folder.
• Coordinate and liaise between sales and documentation teams.
• Provide and monitor high‑qua...