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About us:One Call is a leading provider of ancillary care coordination and services for the workers compensation industry.
With more than 30 years of experience, the company partners with insurance carriers, thirdparty administrators, and selfinsured employers to simplify the claims process and improve outcomes for injured workers.Headquartered in Jacksonville, Florida, One Call delivers endtoend solutions through an integrated, technologyenabled platform that connects injured workers with highquality provider networks across the United States.Position: Operations SupervisorKey Responsibilities:Manage daily operations and team performance against targetsCoach, mentor, and develop agents through feedback and action plansMonitor quality, productivity, and schedule adherenceHandle customer and client escalations professionallyAnalyze performance data and report insights to leadershipRequirements:Minimum 3+ years of experience in a BPO/contact center environmentPrior experience as a...