Found Description
Work Setup: Onsite (MOA Pasay)
Work Schedule: Shifting Schedule
Responsibilities:
- Manage a team of customer service representatives, providing coaching, training and performance feedback
- Monitor and analyze team and individual performance metrics to identify areas for improvement
- Implement effective quality assurance processes and provide feedback to drive operational excellence
- Collaborate with department heads to optimize workflows and implement new policies or procedures
- Foster a positive, motivating team environment to support high staff engagement and retention
- Identify and address any operational issues, escalating to senior management as needed
- Ensure full compliance with client requirements, contractual obligations and internal policies
Qualifications:
- Minimum of 1 year experience in a contact cen...
Ready to Apply?
Submit your application for Operations Supervisor (MOA Pasay) | Onsite at Tasq Staffing Solutions, Inc.
Apply Now