Operations Supervisor: Lead Team Performance & Development

Teleperformance is looking for an Operations Supervisor in South Africa. You will be responsible for managing and developing a team to meet business objectives while adhering to quality standards. The ideal candidate has a minimum of 2 years of experience in a BPO environment, proven team management skills, and the ability to evaluate performance effectively. Responsibilities include conducting daily performance reviews, facilitating agent development, and ensuring all KPIs are met and exceeded.
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